The Storage Depot

For the record, I don't know Eric, the person who left a review on March 24, 2020. Nor am I a customer with The Storage Depot. But your response to him is not correct. You said "We however do not represent that our units are temperature controlled".....if that's the case, then you need to fix your website, because it specifically says "Units are heated and/or cooled" on this page, under "Unit Sizes": https://www.stordepot.com/self-storage-sweet-home-or-f2760 It says nothing about the building itself, it specifically says "units". Furthermore, you state this in the "About Us" section of the same page: "Between our 560 climate-controlled storage units..." I'm not sure what people are supposed to think if you put that on your website. That's not on the customer or the public, that's on whomever put such information on this website. So either there was a miscommunication somewhere when this website was made, a miscommunication with management, or you are using deceitful marketing tactics. Not being a customer myself, then I'll reserve judgement on that issue. But I found it very odd that you would make such a reply to Eric when there are two very precise statements on your website saying that units are climate controlled. I just thought I would let you know of this so that you could be aware of what the public sees when we visit your website, and perhaps help you understand why some people may get angry in regards to the contradicting claims. I may be a customer in the future, so naturally I take things like this seriously when doing my research into storage facilities. Thank you very much for your time, and have a great day.

they say their temp controlled ...not... they judge you by looks and talk to u like scum or sketchy if you arnt dressed like ur rich and drive nice car then once they label you they treat u like they dont trust you, and make you feel uncomfortable to even go to ur storage unit!! my friends been through all this with them and they never missed a payment! since the time they opened this business till now and my friends a hard single working mother of 3 that is a good person and to see her treated like this is unfair

I had rented an RV storage unit from them. When I went to retrieve my vehicle, I told the person in the office I would be taking my RV out. Since it was after the first of the month, I asked about a prorated refund. She assured me one would be forthcoming. After three days I called and asked when I would be receiving my refund. She then told me that since I hadn't given a ten day notice I would not be receiving a refund. That was not mentioned when I rented the unit. I talked to the manager, who was a nice guy, and he told me that was their policy and it was on my copy of the rental agreement. The problem is I didn't receive a copy of the rental agreement. He gave me an email address to send him a letter and he would see what the home office would do. The email address he gave me isn't recognized. Why the office person didn't tell me to wait ten days before I removed my RV to receive even a partial refund is beyond me.