Fix your website definitions
March 4, 2021
For the record, I don't know Eric, the person who left a review on March 24, 2020. Nor am I a customer with The Storage Depot. But your response to him is not correct. You said "We however do not represent that our units are temperature controlled".....if that's the case, then you need to fix your website, because it specifically says "Units are heated and/or cooled" on this page, under "Unit Sizes": https://www.stordepot.com/self-storage-sweet-home-or-f2760 It says nothing about the building itself, it specifically says "units".
Furthermore, you state this in the "About Us" section of the same page: "Between our 560 climate-controlled storage units..."
I'm not sure what people are supposed to think if you put that on your website. That's not on the customer or the public, that's on whomever put such information on this website. So either there was a miscommunication somewhere when this website was made, a miscommunication with management, or you are using deceitful marketing tactics. Not being a customer myself, then I'll reserve judgement on that issue. But I found it very odd that you would make such a reply to Eric when there are two very precise statements on your website saying that units are climate controlled.
I just thought I would let you know of this so that you could be aware of what the public sees when we visit your website, and perhaps help you understand why some people may get angry in regards to the contradicting claims.
I may be a customer in the future, so naturally I take things like this seriously when doing my research into storage facilities. Thank you very much for your time, and have a great day.